China Southern Airlines has publicly apologized to a passenger who reported being verbally abused by a ground service staff member at Singapore's Changi Airport.
On May 27, the official WeChat account of "China Southern Airlines Singapore Operations" released a statement clarifying the situation.
According to the statement, the staff member involved was an employee of a local ground service agent contracted by China Southern Airlines.
During the service process, the staff member made inappropriate remarks to the passenger.
In response, China Southern Airlines took immediate action by requesting the service agent to revoke the individual's qualification to serve at China Southern Airlines' Singapore branch.
The airline also expressed its commitment to enhancing the management of its service agents.
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